91 Club - Privacy Policy

Information We Collect

Personal Information You Provide

When you create a 91 Club account on 91clubofficial.co.in, we collect the personal details you voluntarily submit during registration and ongoing use of the platform. This includes your full name, date of birth, email address, and mobile number. To comply with Know Your Customer (KYC) requirements under Indian law, we verify your identity using government-issued documents such as an Aadhaar card, PAN card, or Voter ID. For financial transactions processed through UPI-based payment apps, including PhonePe, GPay, and BHIM, we also collect bank account details, UPI IDs, and transaction reference numbers necessary to process deposits and withdrawals accurately and without delay.

Information Collected Automatically

Each time you access the 91 Club platform, our servers and analytics tools automatically record technical and behavioural data. This includes your IP address, device type, operating system, and browser version, alongside pages visited, session duration, click-stream events, and referring URLs. City- and state-level geolocation data is inferred from your IP address to apply jurisdictional access controls as required under Indian regulations. We also collect cookie identifiers and similar tracking technologies to maintain session security, authenticate your login, and remember your in-app preferences across sessions.

How We Use Your Information

Account Management and Payments

We process your personal data to create and administer your 91 Club account, verify your identity, and settle all financial transactions securely. When you deposit or withdraw funds through PhonePe, GPay, BHIM, or a direct bank transfer, your payment details are forwarded to the relevant certified payment gateway. We do not store UPI PINs, net-banking passwords, or card CVV numbers on our own servers. All payment flows operate under PCI-DSS compliant security standards to protect your financial information at every stage of the transaction.

Security, Fraud Prevention, and Legal Compliance

We continuously analyse device fingerprints, login patterns, and transaction histories to detect suspicious activity, prevent fraud, and block unauthorised account access. Where required by Indian law, including obligations under the Information Technology Act, 2000, and Anti-Money Laundering (AML) regulations, we may disclose your personal data to the Income Tax Department, the Financial Intelligence Unit (FIU-IND), law-enforcement agencies, or courts. Financial transaction records are retained for a minimum of seven years to satisfy statutory audit and record-keeping requirements.

Communication and Platform Improvement

We send transactional notifications, deposit confirmations, withdrawal receipts, and security alerts, that are essential for the operation of your account. With your prior consent, we may also deliver promotional messages about new games, bonus offers, and platform updates; you can withdraw that consent at any time by clicking the unsubscribe link in any promotional communication. Aggregated and anonymised usage data helps us diagnose technical issues and continuously improve 91 Club's features and overall performance.

Your Rights

Access, Correction, and Deletion

You have the right to request a copy of the personal data 91 Club holds about you, to ask us to correct inaccurate or incomplete information, and to request deletion of data that is no longer required for a lawful purpose. These rights are grounded in the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and reflect the principles of India's evolving data-protection legislative framework. To exercise any of these rights, submit a written request to our support team using the contact details in the section below; we will acknowledge your request within 72 hours and provide a full response within 30 days.

Data Portability and Objection

You may request a copy of your personal data in a structured, machine-readable format suitable for transfer. You also have the right to object to processing activities that are based on our legitimate interests, including any profiling conducted for direct-marketing purposes. Where we rely on your consent as the legal basis for processing, such as for promotional communications, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Complaints

If you believe 91 Club has handled your personal data unlawfully, you are entitled to raise a complaint with the relevant data-protection authority in India. We strongly encourage you to contact our privacy team first; the majority of concerns can be resolved directly and without the need for formal regulatory escalation.

Contact Us

How to Reach Us

For all privacy-related queries or to exercise your data rights, email us at [email protected]. We aim to acknowledge and respond to all privacy requests within 5 business days of receipt.